Important information for all new clients:

  1. If you’re coming in for a specialized treatment (Ex. IMS, Concussion Management, Sports Physiotherapy, Acupuncture, Shockwave Therapy or Pelvic Floor Physio) then please contact us if you are unsure what therapist provides the treatment you’re searching for. Not all therapists provide all services and we can ensure we connect you with the correct practitioner.

  2. We suggest booking at least 3 follow up appointments now that are a week apart for physiotherapy, chiropractic and kinesiology, as it can be difficult to book these appointments at a later date due to limited schedule availability with your therapist.

  3. For naturopathic medicine and registered massage therapy, we suggest booking your first follow-up appointment one month after your initial appointment, as it can be difficult to book these appointments at a later date due to limited schedule availability with your therapist.

  4. Payment: We cannot access your extended health information to see what coverage you have available to you. If you’re wondering what coverage to available to you then please contact your extended health plan. If you are an ICBC, Worksafe, or MSP client we highly recommend contacting us with your claim information before your appointment so we can check your coverage.

We thank you for your understanding.

Active Solutions Health + Sport